Rushing Realty Agency & Services, Inc 2817 N Parham Road Suite 104 Richmond, VA 23294 Phone: 804-346-HOME Fax: 804-346-5252 The formation of RUSHING REALTY AGENCY & SERVICES, INC. (RRAS,Inc) marks the continuation of three generations of family-operated Real Estate brokerage firms. The original Rushing Agency, Inc was founded in the early 1960s in Monroe, North Carolina, by my Grandfather, Paul J Rushing. The Real Estate brokerage business was continued by Carol R Gaye Brokerage until the mid-1990s. Both companies were well respected by their clients, the public and their professional peers. Simply put, both built success based upon solid, hard work and good business ethics. We take much pride in our outstanding heritage and readily accept the responsibility for the professional standards and level of performance set by our predecessors. We will continue their history and heritage of success through our Mission Statement. "RAISING THE BAR" is our tagline and is our constant reminder to strive to be the very best possible in all aspects of the Real Estate business. The cornerstone of this commitment is to offer clients an unsurpassed level of personalized attention and service. Our Quality Service Certification Program is outlined below and represents our service commitment. We will achieve our goals by following a solid core of business practices, professional ethics, and competencies and proper utilization of resources. Why Choose a Quality Service Certified Real Estate Professional? Quality Service Certified real estate professionals are offering home sellers and buyers a new standard of service and accountability. Real estate professionals must be educated and certified in order for them to hold the Quality Service Certified designation. Real estate professionals are highly motivated to protect their QSC status by delivering better service satisfaction, more service value and higher accountability. The sale or purchase of what for many is their most valuable asset, deserves the serious attention and accountability of a defined, written and communicated service process with measurable standards; that's exactly what a Quality Service Certified professional must deliver. Holding the Quality Service Certification requires a real estate associate to follow a well-defined process of service, to present that process in writing to every customer, every time and to guarantee its delivery. Customers can expect a consistent, reliable, responsive and accountable service experience from a QSC service professional. After a transaction closes, sellers or buyers complete a customer satisfaction survey that is administered by Leading Research Corporation (LRC). The survey data is collected and compiled by LRC assuring objectivity and credibility. An overall satisfaction rating for each sales professional is posted on the QSC consumer website after 4 surveys have been returned. This feedback and public display of the professional's service quality, help keep the sales associate accountable to maintain the highest level of service delivery. Consumers today expect the same consistent standard of service from their real estate associate as from their accountant, doctor or other professional. The Quality Service Certified program puts this philosophy into practice. Licensed Real Estate Firm in the Commonwealth of Virginia